Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
– Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
– Any item that is returned more than 30 days after delivery.
- Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-14 business days.
Late or missing refunds (if applicable)
– If you haven’t received a refund yet, first check your bank account again.
– Then contact your credit card company or bank, it may take some time before your refund is officially posted.
– If you have done all of this and you still have not received your refund yet, please contact us at email@example.com. We will attend to your message within 24 hours.
Exchanges (if applicable)
– We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us an email at firstname.lastname@example.org. We will get in touch with you within 24 hours and indicate the point of delivery for the exchanges.